Complaint & Return

Who do I contact if the item does not fit in my vehicle?

Please contact us at Please keep your invoice together with your customer number so that the possible error can be quickly located.


When can I claim an article?

Please inform yourself at the instructions for revocation about the revocation right, the consequences of the revocation and possible reasons for exclusion or extinction.


How do I submit a complaint

Please download the return form, print, fill it and add it to the return.

The use of the form is not compulsory for the effective exercise of the right of revocation. The revocation may also be exercised in any other way by means of an express declaration.


To which address can I return the goods

Jan Pfingstmann
Werdauer Str. 1-3
01069 Dresden

Who will pay the return costs?

The customer bears the direct costs of the goods return.


How do I get my money back in case of complaint?

If there is a justified complaint, we will use the same means of payment as you have used in the original transaction unless you have expressly agreed otherwise. In no case will you be charged for these repayment fees.